What is GalleyTool?
GalleryTool is a state-of-the-art art management software that helps with the digital cataloging of artworks and their simple, cross-platform presentation to the public.
GalleryTool offers a solution for galleries, artists, collectors, and art dealers alike.
Account Management
Does GalleryTool offer a free account?
Yes, you can sign up for a free account at any time to explore the latest version of GalleryTool and try out the service with no obligations.
How do I sign up for a free GalleryTool account?
- Click here to register—it takes just half a minute and gives you immediate access.
No credit card or payment information is required.
How can I close my account and delete all my data?
Click: Settings/Database/Delete database
What is the difference between the Gallery and the Artist accounts?
The Gallery account allows you to manage multiple artists and team members, as well as create multiple showrooms and websites.
The Artist account allows you to manage an artist and create a professional online portfolio and website.
Are there any restrictions on the free account?
All features are available with a free account, with a limit of 50 artworks.
Billing and Payment
How can I renew my subscription?
We offer annual and monthly packages; you can read more about them under “Packages for Galleries” and “Packages for Artists.”
Click here how to Upgrade a plan
What payment methods do you accept?
Credit and Debit Cards
- Visa
- MasterCard
- Maestro
- Discover
- Bank Transfer
Can I pay by bank transfer?
Yes
To issue an invoice, please send your business information to zsuzsanna@gallerytool.com.
How can I view or download my invoices?
If you need copies of your invoices to submit to your accounting department or for year-end tax calculations, you can view and download them from your account.
You can also request them by email here: zsuzsanna@gallerytool.com
How can I update my billing information?
Please send your new billing information by email to: Zsuzsanna@gallerytool.com
What happens if I don't make a payment?
We have an automated process that attempts to charge your card multiple times over a 14-day period before we downgrade your account due to a missed payment.
If you receive a notification email from our billing department and update your billing information before the 14 days are up, our next automatic charge attempt will be successful, and your subscription will continue uninterrupted.
If payment is still not successful after 14 days, your account will be downgraded.
How do I cancel my subscription?
All of our plans are recurring, and if you wish to cancel your subscription, you must do so before the end of the prepaid period (before the end of the term).
You can cancel your subscription in the Settings/Billing section.
How do I cancel my paid subscription?
When you switch to a paid plan, you can pay on an annual or monthly basis. You can cancel your subscription at any time. The cancellation takes effect at the end of the prepaid period (at the end of the year or month), as GalleryTool does not refund fees for contracts canceled before the end of the contract period.
Please note that both plans (annual and monthly) are recurring, so if you wish to cancel your subscription, you must do so before the end of the prepaid period (before the end of the term). You can manage your cancellation in the Settings/Billing menu.
Customer Support
Support Response Time
Monday–Friday, 9:00 a.m.–4:00 p.m.
- Email Support
- GalleryTool does not provide telephone customer service for its products.
- Average response time: 24–72 hours